Frequently asked questions and answers (FAQ)
You may have questions about our nutritionist software. That's why we've put together the answers to the most frequently asked questions here under "FAQ about functions and workflows of the nutritionist software". If your question remains unanswered, you are welcome to contact us directly - either via live chat, email or telephone. We look forward to hearing from you.
General
Software licences
What plans are available at Natty Gains?
There are two plans: at Natty Gains
- Starter Plan (€29/month): Offers basic features such as unlimited client profiles, nutrition plans and shopping lists as PDFs, a medical history form with calorie calculator, a recipe and food database, nutritional analyses, access to tools such as price and quote calculators, invoicing tools and training planners, social media templates, sample contracts, and email support.
- Professional Plan (from €49/month): In addition to the basic features, it includes a dedicated client app (including custom branding), food tracking, a barcode database, progress tracking, client check-ins with consultant feedback, Zoom onboarding, and WhatsApp support.
What is the difference between the Starter and Professional plan?
The Starter plan (€29/month) offers basic features such as unlimited customer profiles, nutrition plans and shopping lists as PDFs, medical history forms with calorie calculators, a recipe and food database, nutritional analyses, access to tools such as price and quote calculators, invoicing tools and training planners, social media templates, sample contracts, and email support.
The Professional plan (starting at €49/month) also includes a dedicated customer app (including custom branding), food tracking, a barcode database, progress tracking, customer check-ins with consultant feedback, Zoom onboarding, and WhatsApp support.
The Professional plan also allows you to increase the number of codes for your customers' app access (10, 30, 50, 100, or 200 codes/app accounts). Individual codes can also be booked as needed.
What contract terms are available?
Natty Gains offers a monthly and an annual subscription. Billing is monthly in both cases, regardless of the selected term.
Are there discounts when choosing an annual subscription?
Yes, by choosing an annual subscription, you can save up to 30% compared to a monthly subscription. However, you'll always be billed monthly, regardless of the chosen subscription term (monthly or annual).
Can I upgrade my plan from Starter to Professional?
Yes, you can switch from a lower plan to a higher one at any time and immediately use the additional features. Simply contact our support.
Can I upgrade during a current month?
Yes, you can upgrade at any time. After the upgrade, the additional features of the new plan will be available to you immediately. Simply contact our support.
Can I increase the number of app accounts in the Professional plan?
Yes, with the Professional plan, you can flexibly adjust the number of app accounts for clients and expand them as needed. Simply contact our Support.
How does the credit system for codes work in the Professional plan?
With the Professional plan, you receive new codes for your customers every month, each granting access to an app customer account for four weeks. Unused codes remain valid for 12 months and expire after that. This means you can use any unused quota at a later date.
What does the Business Strategy Call include in the Starter Plan?
The Business Strategy Call is an optional conversation for Starter users where strategic questions about customer growth and business optimization can be discussed.
Codes
What is a code?
A "code" is an access key used to activate or renew an app customer account. Each code grants 4 weeks of access to all app features and coaching tools. If automatic renewal is enabled, access for existing customers is renewed every 4 weeks with a new code, 7 days before the expiration date. Codes are provided monthly and remain valid for up to 12 months. Additional codes can be reordered in the dashboard as needed.
Why do I need the codes in the PROFESSIONAL tariff?
The codes are required to activate or extend access to the nutrition app for your customers. Each code grants one customer access to the app features and coaching tools for 4 weeks.
Is the code also the customer's password?
No, the code is not the customer's password. The code is used to activate or extend the customer's app access. The password is set by you as the advisor during the customer registration process.
The customer can reset the password themselves at any time. Alternatively, you as the advisor can update the customer's app password via your dashboard and then automatically send them the new access data via email.
Do I have to give a new code to an (existing) customer every month?
No, you don't have to manually assign a new code to (existing) customers every month. For existing customers, you can activate automatic renewal. This will automatically renew the customer's access for another four weeks after each four-week period, without you or the customer having to manually enter new codes. The software takes care of the regular renewal and ensures that access remains active at all times.
I've activated automatic renewal for a customer. When will their access be renewed?
If automatic renewal is activated for a customer, their access will generally be renewed 7 days before the end of the current period.
This ensures that the customer can continue to use their access seamlessly and has enough time to plan their diet.
It is important that sufficient codes are available for the renewal to run smoothly.
How do I get new codes?
New codes are automatically provided monthly depending on the selected plan and are then available for use.
When will I receive new codes?
At the beginning of each month, you'll receive new codes that can be used directly to activate and renew customer accounts. If customers have auto-renewal enabled and their app access is due to expire within the next 7 days or has already expired, these new codes will be automatically used to renew their customer accounts.
Can I order additional codes?
Yes, regardless of the chosen plan, you have the option to order additional codes automatically in the dashboard at any time if you need them for new customers.
Can codes that have already been used be released again?
No, once a code has been used to activate or extend a customer account, it can no longer be subsequently released, for example, to be used by another customer.
How much does each additional code cost?
The price for additional codes depends on the number of app accounts:
- For a Professional plan with 5 app accounts, each additional code costs €10 net.
- For a Professional plan with 10 app accounts, each additional code costs €7.50 net.
- For a Professional plan with 30 or more app accounts, each additional code costs €5.00 net.
Additional codes are billed at the end of the month.
Can unused codes still be used in subsequent months?
Unused codes remain valid for up to 12 months, so you can use them flexibly during that time without them expiring.
What happens to the unused codes at the time the cancellation takes effect?
When the contract ends, all unused codes will expire, as no further services will be available after termination.
Do I have an overview of when and for which customer which code was used?
Yes, the software offers you a detailed overview in the consultant dashboard under "Codes" that shows you which code was activated when and for which customer, so you always have an overview.
How do I ensure that I always have enough codes to manage my customers?
To ensure you always have enough codes to manage your customers, the number of codes currently available is displayed directly on the home page of your dashboard. If you run low on codes, you can automatically order additional codes at any time, without delay, and they're available directly in your dashboard.
My customer's app access has expired. What should I do?
If your customer's app access has expired, first check if there are enough codes available. If not, order additional codes. Note that it may take up to 5 minutes for the software to automatically reactivate the customer's access.
I have enough codes and auto-renewal is enabled for the customer. Why isn't the app account being renewed?
If the app account isn't renewed despite automatic renewal being enabled and sufficient codes being available, check the customer profile for a stored end date. A stored, exceeded end date will deactivate automatic renewal and prevent the account from being renewed. Remove the end date and wait up to 5 minutes for the code to be redeemed to extend app access.
Own branding for app & PDF documents
What are the requirements for branding in the app and PDFs?
What data and information is needed to personalize the app?
During the booking process for the PROFESSIONAL plan, we require your logo, your desired color code (e.g., for the button color), and the name of your subdomain. Subsequent changes to these elements are possible at any time.
How do you create the app in your own branding?
We'll create a customized software version for you, including an app designed entirely in your branding. This app is accessible to you and your customers via your personal subdomain (e.g., xyz.food-coaching.app). The app will be configured with your logo, colors, photos, and a custom app icon. *This feature is only available with the PROFESSIONAL plan.*
How do I get my app icon onto my customer's phone?
Your customer can save the app as a shortcut on their phone and use it to directly access your content, such as nutrition plans, recipes, meals, or shopping lists. This way, your nutritional advice is always just a click away for your customer.
You can find step-by-step instructions for installing the app icon here.
Can I design the app's cover image myself?
Yes, you can customize the app's cover image. Simply request a template from us, customize the design to your liking, and email us the finished cover image.
Which documents are created in your own branding?
All important PDF documents such as nutrition plans, shopping lists, recipe cards, nutritional analysis and body progress reports, as well as created training plans and invoices, are created in the consultant's own branding. This feature is available starting with the Professional plan.
Can I include my logo and colors in all PDF documents?
Yes, your logo and brand colors will be integrated into all created PDF documents to ensure consistent brand presence. Branding in PDFs is included starting with the Professional plan.
Is it possible to download PDF documents directly in my customer's app?
Yes, your customer can download and save all PDF documents, such as shopping lists and meal plans, directly within the app. This feature, with custom branding, is available starting with the Professional plan.
Can PDFs with my branding be sent directly to the customer?
Yes, branded PDFs can be sent directly to the customer using the "Email to Customer" feature. However, this option is only available with the Professional plan.
Are nutritional analysis and body progress automatically adjusted in branding?
Yes, the nutritional analysis and body progress reports will also automatically appear with your logo and colors when generated for the client. This branding option is available starting with the Professional plan.
Didn't find the answer?
If your question isn't answered in our FAQs, simply send us your request using our contact form. Our support team will help you quickly.
Your dashboard
Registration & Login
How do I register as a nutritionist for a free trial?
To register as a nutritionist for the free trial, go to the registration page. Enter your contact information and set a password. Then confirm the terms and conditions and privacy policy and click "Create test account."
Where do I log in if I have already registered and have an account?
If you are already registered, you can log in to the dashboard via the login page. Alternatively, you can find the login button in the top right corner of our website navigation.
What features are available in the free trial?
The free trial gives you access to all essential features of the software. Documents and marketing templates are excluded. Furthermore, the branding is not personalized, but in the Natty Gains look.
How long can I test the software in the free trial?
You can try the Natty Gains software free of charge and without obligation for 7 days. No payment information is required. The trial period ends automatically.
How do I switch from a free trial to a full license?
To upgrade from the free trial to a full license, go to the Pricing page and select your desired plan ("Starter" or "Professional"). After selecting your plan, you will be asked to provide your billing address.
If you choose the Professional plan, you can also upload a logo for your coaching platform and specify a website name and a preferred button color. Once this information is entered, click "Continue to Checkout" to complete your booking.
Can I change my email address?
No, you cannot change the email address in your account yourself. If you would like to change your email address, please contact Support, who can assist you.
Can I change my password?
Yes, you can change your password at any time. To do so, go to the Account area in the top right corner of the dashboard and select the "Security" tab. Enter your current password and then set a new one. Confirm the change by clicking "Save Changes."
I forgot my password: How do I reset my password?
If you've forgotten your password, you can reset it using the Reset Password link. Enter the email address associated with your account, and you'll receive an email containing a 6-digit verification code to change your password.
Customers
Where can I find my customer overview?
The Customer Overview is located in the dashboard in the left menu under "Management" > "Customers". Here you can see all customer cards listed.
What information does the customer overview provide?
The Customer Overview provides you with all the important information about your customers at a glance, such as their name, registration date, renewal status, and the time remaining until their app access expires.
In addition to this basic information, each customer card also contains a series of quick access options that allow you to directly access important functions and work efficiently with your customers.
With these quick access options, you can:
- Direct login to the customer account: Quickly access the customer's app account.
- Manage information and medical history data: Manage the recorded medical history data and log relevant additional information about the customer.
- Set app permissions: Determine the range of functions for the customer and specify which information and features should be available in the app.
- Review nutrition diary: Get an overview of your customer's previous eating habits to make targeted adjustments.
- Edit nutrition plans: Create or update individual nutrition plans that you can share directly with the customer.
- Conduct nutritional analyses: Analyze the macro- and micronutrients of the nutrition plans and diaries to determine nutritional goals to best support the client.
- Review Check-Ins: Track your client's progress with regular check-ins and document their development and feedback.
- View Body Progress: Review the weight diary in the form of a trend graph to visualize your client's progress.
These quick access buttons are designed to simplify your workflow and provide comprehensive customer support directly from the customer overview.
Can I filter and sort the customer overview?
Yes, you can filter the customer overview (e.g., by active or expired) and sort it (e.g., by first name, last name, recently added, expires next) to better manage your customers.
To filter or sort the overview, click the corresponding options in the upper right corner of the customer overview. You can then select the desired filter or sort method to customize the displayed customer profiles.
How do I delete a customer?
To delete a customer, click the red "Delete Customer" button in the top right corner of the customer profile.
Into which areas is the customer profile divided?
The customer profile is divided into several sections:
- Medical History: This section records all relevant customer data that serves as the basis for nutritional counseling. Here you can document their personal information and goals.
- Permissions: Here you can define the customer's access rights. You decide which functions the customer can use to individually customize support.
- Nutrition: This section allows you to create and customize nutrition plans. You can analyze your customer's eating habits and make appropriate recommendations.
- Check-Ins: In this section, you can regularly monitor your customer's progress. Their feedback and progress, which are important for further counseling, are documented here.
- Nutritional Analysis: Here you can analyze the nutrients in the foods consumed by the customer. This information will help you adjust your nutrition plans accordingly and evaluate your nutrition records.
- Body Progress: This section shows the customer's development in terms of weight and body measurements. You can visualize progress in the form of charts and graphs.
You can find these sections in the top navigation bar of the customer profile.
Can I take notes about my client?
Yes, in the customer profile, under "Medical History," there is an "Internal Notes" section where you can save relevant information and notes about your customer.
Can I send a message to my customer?
To send your customer a message, you can use the "Email Customer" button, located in the top right corner of the customer profile. There you'll also find a number of templates to help you standardize and simplify your communication. This functionality is available on the Professional plan.
Can I store files and documents in the customer card?
Yes, you can add links to files and documents in the "Internal Notes" section of your customer profile to save important documents or information (e.g., blood tests, body composition analyses, reports, etc.).
How can I change the customer's medical history?
You can edit the customer's medical history data by making the desired changes in the "Medical History" tab of the customer profile and then clicking "Update Nutrition Plan". Please note that the button for creating new nutrition plans will not be displayed if you have activated nutrition log mode for your customer.
Recipes
Can I filter recipes according to certain criteria?
Yes, you can filter the recipes in the recipe database according to various criteria to quickly find suitable recipes. The available filters are:
- Meal Type: Choose from different categories such as breakfast, lunch, or dinner.
- Preparation Time: Filter recipes by the time required to prepare them.
- Difficulty Level: Sort recipes by their difficulty level, e.g., easy, medium, or difficult.
- Budget: Search for recipes that fit your client's budget.
- Calories: Filter by the number of calories per serving.
- Diet: Select recipes that are suitable for special diets, such as vegan or gluten-free.
- Macronutrients: Select recipes that are high in protein or low in carbs, for example.
- Micronutrients: Select recipes that are particularly rich in iron or low in sodium, for example.
You can also use the keyword search to enter specific ingredients or recipe names and further refine your search.
Can I send recipe cards directly to my customers as PDFs?
Yes, you can create recipes as PDF documents to share directly with your customers.
To create a recipe as a PDF, first click the eye icon to display the recipe. Then click the printer icon to download the recipe as a PDF and make it available to your customers.
Are nutritional values such as calories, macros, and micronutrients calculated automatically?
Yes, the nutritional values for each recipe are calculated automatically. This allows you to quickly and easily create customized recipes for you and your customers.
Can I create and save my own recipes?
Yes, you can create and save your own recipes. These will then appear in the "My Recipes" section, where you can easily manage them and edit them as needed.
How can I add a new recipe to the database?
Click on Add New Recipe, enter the recipe details (such as recipe name, meal type, preparation time, diet, difficulty level, and budget), and upload a recipe photo. Then add the ingredients and preparation steps.
Can I add ingredients manually if they are not in the database?
Yes, if an ingredient is missing from the database, you can add it manually by clicking on "Add new ingredient here" in the "Add new recipe" process.
How do I edit an existing recipe?
Select the desired recipe in the "My Recipes" section and click the edit icon to adjust details such as ingredients, preparation, and recipe photo.
Can I delete a recipe that I created myself?
Yes, recipes you've created yourself can be deleted at any time. To do so, simply click on the trash can icon for the recipe in the "My Recipes" section to permanently delete it.
Who gets access to my own recipes?
Only you as a consultant and your clients have access to the recipes you create. The recipes are not shared with other consultants, and you retain the copyright. This way, you can ensure that your clients only see dishes that meet your quality standards and are individually tailored to your coaching.
How are recipes shared with customers and are they immediately available?
Yes, once a recipe has been created or edited, it is automatically activated for your customers in their customer account under "Recipes" and can be viewed by them.
Make sure the recipe is correctly categorized, e.g. B. regarding diet, so that it is filtered appropriately for the customer.
Price and offer calculator
How does the price and offer calculator work?
Are the calculations individually customizable?
Can I calculate different price variants for my customers?
How is the hourly rate calculated?
Can I change the hourly rate manually?
Why do qualifications, experience, and testimonials influence my hourly rate?
Which target group should I choose?
How is my offer price calculated?
Can I flexibly adjust the consultation duration?
What are back office activities?
How does coaching intensity affect the price?
What are check-ins & feedback?
Can I export my offer as a PDF?
Invoice tool
How do I create an invoice?
Can I export the invoices as PDF?
Can I customize my own billing information (logo, address, tax ID)?
Which currency is supported?
What information do I need to enter for an invoice?
Can I adjust the service date and invoice date?
How do I declare VAT?
What company details are required?
Can I add multiple items to one invoice?
Can I download an invoice as a PDF?
Can I edit an invoice retroactively?
How do I delete an item from the invoice?
What happens if I click "Reset All"?
What is the difference between net and gross amount?
Can I edit my company details?
Can I create invoices for different customers?
Training planner
How do I create a training plan?
Can I adjust the training frequency individually?
How can I add exercises to the plan?
Can I create my own exercises?
How do I edit or delete an added exercise?
Can I change the order of the exercises?
Can I change the number of sets and repetitions?
Can I plan multiple training days?
Can I use templates for training plans?
Can I download the training plan as a PDF?
How can I add individual notes?
What happens when I click "Reset"?
Documents
Which document templates can I find in the dashboard?
In the "Documents" section, you'll find various templates, including invoices and consultant contracts. These templates can be downloaded and customized to facilitate the billing and contracting process.
In which formats are the templates available?
The templates for invoices and consulting contracts are provided as editable DOC files so you can easily customize them.
How do I edit the downloaded templates?
Once downloaded, the templates can be edited and customized in programs such as Microsoft Word.
Are the templates legally protected?
These templates for consulting contracts have been carefully prepared to meet basic legal requirements. However, they are a template (sample). Since we cannot know or verify their specific use, we cannot guarantee their completeness or accuracy. We recommend seeking individual legal advice.
Can I upload my own documents?
Yes, you can upload your own files (e.g., DOC, PDF, JPEG, XLS) to share them with your clients and manage them professionally.
How many documents can I upload?
There's no set limit on the number of documents you can upload. You can use the platform flexibly to manage your files and share them with your clients.
Can I delete uploaded files later?
Yes, uploaded files can be managed and deleted at any time if they are no longer needed.
Are my uploaded documents secure?
Yes, all uploaded files are stored securely and are accessible only to you and the clients you select.
Marketing templates
What types of marketing templates are there?
In the dashboard under "Marketing" you will find various templates for social media posts, social media stories, flyers, and brochures.
What are the requirements for using the marketing templates?
A paid license with Natty Gains and a Canva account are required to edit the marketing templates.
Can I personalize the marketing templates with my branding?
Yes, the templates can be easily customized with your logo and colors under "Marketing". The only requirement is a Canva account. To edit, click "Edit Now" to be redirected to your Canva account.
Then click "File" in the top left corner and then "Create a Copy." A copy will be created, which you can edit as desired and, once finished, share, among other things. You can export it as JPG, PNG, or PDF.
Can I customize the colors and text of the templates?
Yes, all elements in the templates, such as colors, text, and images, can be customized in Canva to match your branding and requirements.
Can I insert my own images or logos into the templates?
Yes, you can easily upload and integrate your own images, logos, or other graphic elements into the Canva templates.
How do I download the edited templates?
After editing the templates in Canva, you can download them in various formats directly from Canva and use them for your marketing purposes.
How often are the marketing templates updated?
The templates are regularly updated to reflect current design trends and new features. You'll be notified of important updates via the dashboard.
Are the templates also suitable for printing?
Yes, the templates can be customized to be print-ready. When exporting, make sure to select a print-optimized file (e.g., a high-resolution PDF).
Can I edit the templates in other graphics programs?
The templates are designed specifically for Canva. To edit them in other programs, you would first need to export them from Canva and then import them into the desired program, which may limit your editing options.
Do I need a paid Canva account to edit the templates?
Most customizations can be made with a free Canva account. However, certain premium features or elements may require a paid Canva account.
Guides
Which guides are available and what are they intended for?
There are several guides, including the "Attracting New Clients Guide", the "Social Media Posting Guide", the "Optimal Pricing Guide", the "Consulting Flowchart", the "Starting Your Business Guide", and the "Online Tools Guide". Each guide offers specific tips and strategies to support your nutrition consulting.
In what format are the guides available?
The guides are available as PDF documents, so they can be easily downloaded and read on various devices.
Can I adapt the content of the guides to my own branding?
The guides are not editable and are available in a standardized format. However, they can be used as a source of inspiration to create your own materials.
How often are the guides updated?
The guides are reviewed regularly and updated as needed to ensure that the content is relevant and up-to-date.
Can I share the guides with my clients?
The guides are primarily intended for internal use by consultants. If you would like to use content from them for your clients, we recommend creating your own materials based on the information.
Where can I find support if I have questions about the content of the guides?
If you have any questions about the content of the guides, you can contact Natty Gains support, who will be happy to help you.
Is there a guide specifically designed for starting out as a nutritionist?
Yes, the "Starting Your Business Guide" is ideal for new nutritionists, as it contains important tips and advice for successfully entering the nutrition consulting business.
Account and settings
How can I change the language of the software?
You can change the software language by selecting the desired language (German or English) using the flag icon in the top right corner of the dashboard. The language will change immediately.
Can I customize the layout and view of the dashboard?
Yes, in the settings you can adjust the layout, select the mode and contrast, and change the view orientation to optimize the display according to your needs.
How can I change my personal information (address, email, etc.) in my account?
You can edit your personal information in the "Account" section under "General." Please note, however, that some information, such as your email address, may only be changed through support.
Nutritional advice from a consultant's perspective
Create new customer
How do I create a customer?
After registering your free trial, you will be taken to the dashboard homepage.
You can create a customer by clicking on "Add First Customer."
On the registration page, enter the relevant customer information and complete the registration by clicking on "Create Customer Account."
How does my customer access their app account?
While creating the customer, you can activate the option "Activate access to app account." This will unlock the app for the customer, giving them immediate access (assuming you have already provided them with their login details).
Can I send my customer their access data automatically?
Yes, the login details can be automatically sent to the customer via email. To do this, activate the "Send email with login details to the customer" option while creating the customer.
I don't know my customer's email address. What can I do?
You can enter a randomized email address for the customer. However, please note that you will not be able to send emails to your customer in this case. Of course, you can add the customer's correct email address later once you know it.
Do I have the option of sending the access data to my customer later?
Yes, it is possible to send the login details manually afterwards. To do so, open the customer profile of the relevant customer, click on "Email to customer," and select "Send login details to the app."
How do I determine the consultation duration, including the start and end dates?
When creating the client, you can set the duration of the nutritional consultation, including the start and end dates. The customer's app account will initially be activated for 4 weeks from the set start date, regardless of the end date.
If you select the "Activate Auto-Renewal" option, the customer's app account will automatically renew for 4 weeks as soon as the expiration date is less than 7 days away – provided there are enough codes available.
Do I have to set an end date?
An end date is optional and can be left blank if desired. You can also edit the end date later in the customer profile of the corresponding customer, i.e., add or remove it.
When does it make sense to set an end date?
Setting an end date is useful if you have enabled auto-renewal but want the customer's app account to end at a specific time and not be renewed.
Once the set end date is reached, auto-renewal is deactivated and the account expires. This gives you control over when the consultation is complete without having to intervene manually.
Can I set an automatic renewal of my account?
Yes, automatic renewal is configurable. You can do this directly when creating a customer. You can also do this at any time in the customer overview and customer profile of the respective customer by activating the switch.
How do I determine whether nutritional plans should be drawn up immediately after the medical history or whether the client can first keep a food diary?
During the client onboarding process, you have the choice of how the consultation continues after the medical history. Three options are available:
-
1. Create Nutrition Plans
Create a personalized nutrition plan for your client based on the information from the medical history form. This plan is tailored to your client's preferences and goals and serves as a starting point that you can adjust at any time. You can also combine this mode with other options.
-
2. Have a Nutrition Log Keeped
Have your client log their meals and snacks based on the data from the medical history form to monitor their daily food intake. You can activate or deactivate this mode at any time and combine it with other modes.
-
3. Analyze Nutritional Intake
Analyze your client's daily nutritional intake based on the medical history form to gain valuable insights into their eating habits. You can change this mode at any time and combine it with other options.
Depending on your selection, the next step in the consultation will be determined for your client, and a customized strategy will be created based on this.
Take an anamnesis
How do I set up my customer's account?
Immediately after registering a new client, you start with the medical history form and intuitively answer questions about the client's goals, wishes, needs, daily routines, etc. Normally, you register the client and also fill out the medical history form for them. Based on the account you have created, you can then begin the consultation.
When do I answer the questions on the medical history form?
Immediately after registering a new customer, you start with the medical history form.
Which parameters are recorded?
As a coach, you can enter various parameters in the medical history form: goal(s), age, gender, height, weight, calorie goal, occupational activity, leisure activity, sleep duration, physical activity, diet, food sensitivities and intolerances, and other information about dietary habits (including budget, cooking time, meal distribution, eating habits, and food exclusions).
Can I set specific food intolerances for my customers?
Yes, you can specify specific food intolerances for your clients using the "Intolerances" query in the medical history form. When these intolerances are selected, the corresponding foods will be included in the food exclusions and automatically removed from your client's diet.
How can I take into account food intolerances in my diet plans?
You can take food intolerances and allergies into account by specifying specific foods in the food exclusions section of your customer profile. These foods will then be automatically excluded when creating meal plans. Food intolerances and allergies can also be specified in the food exclusions section. You can specifically remove certain foods from the selection so that they are not taken into account when creating meal plans. These could be nut allergies (such as peanuts and almonds), soy allergies, or egg allergies.
The number of excluded foods in the profile is higher than the number in the food exclusions. Why?
Food exclusions use collective terms such as "pork," which encompass multiple foods. For example, excluding "pork" applies not only to pork itself, but also to products such as ham, bacon, and sausages derived from pork. Therefore, the total number of excluded foods exceeds the number of categories selected in the food exclusion.
Can I edit the medical history form later?
Yes, you can edit all parameters later. First, you create a database and set up the account. Depending on the progress of the consultation or coaching, you can make changes flexibly.
Why do I have to fill out the medical history form first?
The medical history form serves as a data basis for creating personalized nutrition plans or for keeping a nutrition diary with subsequent nutritional analysis.
Can I provide my client with the medical history form in advance so that the data is already available when the client registers?
Yes, the medical history form can also be provided to your clients as an Excel, PDF, or Google Form. In this case, your workflow could look like this: you first send the client the document (or the link to it), asking them to fill it out as accurately as possible and return it to you. Based on the data, you can then fill out the medical history form in the software to set up the client's account.
Can I also provide my client with the medical history form as a PDF?
Yes, the medical history form can also be downloaded as a PDF, printed out, and presented to the client for handwriting.
Calculate calorie requirements
How can I automatically calculate my customer's calorie needs?
The software automatically calculates calorie needs based on the parameters entered (age, weight, activity level, etc.) in the medical history form.
How is the basal metabolic rate calculated?
Basal metabolic rate is calculated using the Harris-Benedict formula. This formula takes gender, age, weight, and height into account to calculate calorie needs at rest.
How is performance turnover calculated?
Energy expenditure is calculated using the 'metabolic equivalent' (MET). This formula takes activity level into account to determine additional calorie needs.
Is a calorie surplus or calorie deficit taken into account depending on the goal?
Yes, the calorie calculator takes into account each client's goals, such as weight loss, weight gain, or weight maintenance. Depending on the goal, a calorie deficit (up to 500 kcal per day for weight loss) or a calorie surplus (up to 500 kcal per day for weight gain) is calculated to adjust calorie goals accordingly.
Can I set my own calorie and macronutrient targets?
Yes, you can also set your own target values and adjust them at any time. This allows you to tailor your nutrition planning even better and more flexibly to your individual goals, needs, and preferences.
Carry out a nutrition protocol including nutritional analysis
Can I also evaluate a customer's handwritten diary with the software?
Yes, that's possible. You can manually enter the data in the respective customer profile under the "Nutrition" tab and have it automatically analyzed.
How do I conduct the (nutritional) analysis after completing the diary?
To do this, go to the "Nutritional Analysis" tab of the corresponding customer profile. After specifying the desired analysis period, a nutritional analysis will be created automatically.
What evaluations and statistics on which nutrients do I receive?
You'll receive statistics on macro- and micronutrients such as proteins, fats, carbohydrates, vitamins, minerals, and trace elements.
Can I also export the evaluations as PDF?
Yes, the analyses and evaluations can be exported as PDFs. To do so, click on the PDF icon in the top right.
Can charts also be exported individually?
Yes, to do so, click on the icon with the three lines next to the corresponding chart in the "Nutritional Analysis" tab of the corresponding customer profile, select the file format, and start the download.
Edit meal plans including shopping lists
How do I create a nutrition plan for a client?
Based on the entered data, the software creates individualized nutrition plans tailored to the customer's goals and needs within a few seconds, featuring simple, delicious, and healthy recipe ideas. You can share this nutrition plan with the customer directly in their app or generate it as a PDF. If you have any changes or want to make any further clarifications, you can customize it down to the last detail as desired.
How do I make the plan available to the customer in their app access?
After creating the plans, your customer will have direct access to all content via their app login. This is provided that you enabled the "Activate access to app account" option when creating the customer via your dashboard.
How can I export the meal plans as PDF?
There are two ways to do this: first, via your dashboard in your customer profile. Go to the "Nutrition" tab and click the PDF icon.
The other way is in your customer account: Scroll to the bottom of the plan page, select the desired period, and click "Download Nutrition Plan."
How do I edit the meal plans?
How do I exchange recipes?
To do this, click the "Edit" icon next to the corresponding dish in the "Diet" tab of the customer profile. In the popup that opens, you can search for recipe alternatives and add them to the plan.
How do I change ingredients and ingredient quantities?
To do this, click on the "Diet" icon next to the corresponding dish in the "Diet" tab of the corresponding customer profile and edit the dish, including ingredients and ingredient quantities, in the recipe card.
How do I save favorite recipes?
To save a meal as a favorite recipe, go to your customer account, open "Recipes," and mark suitable dishes with a heart. Both you and your customer can also mark recipes already in the plan with a heart. This saves favorite recipes to a favorites list, allowing for quick access and integration into the plans.
How do I change meal times?
To do this, click on the time of the respective meal in the "Diet" tab of the customer profile. You can adjust the time in the pop-up that opens.
How do I have new nutrition plans created?
To create new meal plans, click on the "Customer Login" icon next to the corresponding customer card in the dashboard. Then, click on "Profile" in your customer account, make adjustments to the plan settings if necessary, and click "Recalculate Plan."
How do I save daily plans as templates to insert them on other days?
To do this, click the "Save Daily Plan" icon in the "Diet" tab of the customer profile. Then, name the template and click "Save." You can add all templates to other days using the "Insert Daily Plan" icon.
How do I set up weekly meal plan repetition?
To set up weekly recurrence of plans, select the "Same as previous week" setting for the respective customer profile in the dashboard. The system will then generate exactly the same weekly plans every Monday based on the previous week.
How do I create a shopping list?
The shopping list is automatically generated as a PDF based on the nutrition plan and can be created for any time period. To do so, click the "Download shopping list as PDF" icon in the "Nutrition" tab of the customer profile.
Set app permissions per customer
How can I grant individual permissions to my customers in the app?
You can configure individual app permissions in the dashboard under each customer profile. There you'll find the "Permissions" section, where you can assign specific permissions for each customer. This allows you to control which main functions are enabled (e.g., food tracking, check-in, access to the recipe database, shopping lists) and which content (e.g., nutritional information or statistics) is visible to them.
Which elements / information can be deactivated?
You can deactivate various features and information:
Can I limit my customer's functionality?
Yes, it is possible to restrict the functionality for each customer. You can specifically control access to certain features, such as editing recipes or adding meals.
Can I hide nutritional information on food so that the customer is not influenced when keeping a diary?
Yes, you can specify in the permissions whether or not nutritional information per food item is visible to the customer. This can be helpful for focusing more on behavioral changes and less on numbers.
In which cases does individual access authorization per customer make sense?
Individual permissions are especially useful when you want to address your customers' specific needs and goals. For example, if a customer should focus more on developing healthy habits instead of being distracted by nutritional information. Or if certain customers should only view recipes, not edit them.
Give customers access to the app
How does my customer access their app account?
While creating the customer with a name, email address, and password, you can activate the "Activate access to app account" option. This will enable the app for the customer, giving them immediate access (assuming you have already provided them with their login details).
You can also send the login details to the customer automatically if needed.
What is the login link for my customer?
The login link to the customer app is the subdomain created for you as part of the PROFESSIONAL plan, i.e. https://your-name.food-coaching.app/. In the free trial, the link is https://demo.food-coaching.app/.
How does the customer install the app on their mobile phone?
Your customers can install your app as a shortcut on their phone to access your nutritional advice content, such as meal plans, recipes, meals, or shopping lists, with one click. Further information on installation can be found here.
Can I send my customer their access data automatically?
Yes, the login details can be automatically sent to the customer via email. To do so, activate the "Send email with login details to the customer" option while creating the customer.
Can I customize the automatic welcome email?
Yes, the automatic welcome email can be customized. Simply contact our support.
Do I have the option of sending the access data to my customer later?
Yes, it is possible to send the login details manually afterwards. To do so, open the customer profile of the relevant customer, click on "Email to customer," and select "Send app login details."
What do I need to consider to ensure my customer has a permanently active app account?
Ensure that both access to the app account and automatic renewal are enabled for the respective customer. Also, please note that there must always be enough codes available to renew the app account.
How do I block my customer's access to their app account?
You can revoke a customer's access to their app account at any time by clicking on "Block App Account" for the corresponding customer card in the customer overview. The display will then change to "No App" and your customer will no longer be able to log in to the app.
Please note that a new code is required to reactivate the app account.
How do I lift a lock due to too many failed login attempts by my customer?
If your customer account is locked due to too many failed login attempts, you can unlock it at any time. To do so, click on the "Unlock Customer Account" icon next to the corresponding customer card in the customer overview.
Can I reactivate my customer at any time at a later date?
Yes, an expired, inactive customer account can be reactivated at any time without losing any data. Simply activate automatic renewal so that the app account can be reactivated within 5 minutes using a code, giving the customer access to their app account again.
Nutritional advice from the customer's perspective
App login for customers
How does the customer log in?
The customer uses their email address and password to log in via the specific login link (e.g., https://demo.food-coaching.app/ in the Free Trial).
Can the customer log in with one click?
Yes, the customer can activate the "Stay logged in" feature when logging in for the first time. Ideally, the customer has also previously installed the app icon on their phone to gain one-click access to their app account.
How do I send the customer the access data?
The access data will be sent to the customer automatically via email if the corresponding option is activated during customer registration. Alternatively, it is possible to send the customer a "Forgotten Password" link via the software or to inform them via another communication channel (e.g., WhatsApp).
Can the customer change his password?
Yes, the customer can change their password at any time in their app access via "Profile > General".
My customer has forgotten their password. What now?
Can the customer change his email address?
No, the email address with which the customer was registered can only be changed by the advisor in the dashboard.
What happens if the customer enters their password incorrectly too many times?
If the customer enters their password incorrectly too many times, the app account will be temporarily locked for the customer. The advisor can lift the lock in the dashboard. To do so, click the "Unlock Customer Account" icon next to the corresponding customer card in the customer overview.
What happens when customer access expires?
If the customer's app account expires, the customer loses access and can no longer access any content. The app account can be reactivated at any time.
An expired, inactive customer account can be reactivated at any time without any data loss.
To do this, simply activate automatic renewal so that the app account is reactivated within 5 minutes using a code, and the customer can regain access to their app account.
How do I ensure that my customer always has active access?
To ensure your customer always has active access, activate automatic renewal and regularly check the number of available codes in the dashboard.
If needed, you can order additional codes directly in the dashboard at any time and without delay.
Food tracking with the app
How do I let my customers track their food via the app?
The customer can log their meals and nutritional values in the app by selecting or adding foods. To do so, activate the "Diet Log" mode in the "Diet" tab of the corresponding customer profile.
Which food databases are available for the food diary?
The basis is formed by three food databases:
- Real Food Food Database: with approximately 15,000 natural, wholesome foods
- Barcoded Food Database: with over 2,500,000 products
- Own Database: allows you to create your own entries
Can I hide the calorie information in my customer's nutrition log?
Yes, you can hide calorie information in the food log if you prefer to focus on other aspects of your diet. You can find this option in the permissions section of your customer profile.
Can the customer keep a photo-based diary?
You can also have your customers keep a photo-based nutrition log. If you feel your customer will be overwhelmed with digitally recording their food, or you want to make it particularly easy for them, this is another option.
Ask your customer to photograph their meals and upload them as photos using the "Photo Upload" function. They don't need to enter anything else beyond that.
You can then download the photo-based nutrition log as a PDF from your dashboard, giving you an immediate overview of their eating habits for your analysis and assessment.
Can food be scanned using a barcode scanner?
Yes, the app offers a barcode scanning function for quick food recording.
Can you grow your own food?
Yes. To record a food or product whose entry you or your customers cannot find in either the Real Food food database or the barcoded product database, you can add a new food or product to the database in tracking mode using the "Create new entry" option under "Own."
This entry will be created with the appropriate name, unit, and calorie and macronutrient values. The new entry will then be available to your customers under "Own" and can be used for meal planning.
View and edit meal plans
How can my customer create a nutrition plan themselves?
After you have created the customer in the dashboard and they have then set up the app icon on their phone, they can now complete the medical history form themselves and have their nutrition plan automatically generated at the end, as well as the shopping list for the plan.
They intuitively answer questions about goals and body measurements, as well as specific dietary preferences and daily routines. Ideally, you have already collected this data in a medical history interview or via a medical history form.
Based on the entered data, the software creates nutrition plans tailored to the customer's goals and needs within just a few seconds, including simple, delicious, and healthy recipe ideas.
You can share this nutrition plan directly with the customer in their app, generate it as a PDF, and of course – if you have any changes you would like – customize it down to the last detail as desired.
How are the plans made available to the customer in their app access?
After creating the plans, your customer has direct access to all content via their app login. The prerequisite is that the "Activate access to app account" option is enabled when creating the customer.
To do this, select the period for which the file should be created. Click "Download meal plan" to begin the download.
The PDF will be created with your personal branding and will contain your logo and a link to your website. The meal plans are structured daily.
Typically, the PDF consists of two pages, each showing the meals for a day. Page 1 (front) lists the meals with their respective recipes. The recipe presentation includes all information in detail, from cooking time to ingredients and nutritional values.
Page 2 (back) explains how to prepare each recipe. Below the recipes, you'll find the calorie goal and macronutrient distribution of the daily plan.
I want to give my customer fewer editing options. How can I configure this?
You can manage each customer's access permissions via the dashboard in their respective customer profile. To do so, go to "Access Permissions".
Can my customer export the nutrition plans themselves as PDFs?
Yes, customers can also download the meal plans as PDF files. The "Download Meal Plan" button is located below the meals in the daily plan.
How does my customer exchange prescriptions?
To swap a recipe, your customer opens swap mode by clicking the "arrow circle" icon in the recipe image. In the popup that opens, they can search for recipe alternatives and swap them to the plan using the "Add Recipe" button in the plan.
How does my customer change ingredients in recipes?
To customize a recipe, your customer opens the ingredient list under the respective recipe. Clicking the "Pencil" icon opens the edit mode. Here, they can adjust the ingredient quantities using the "+" or "-" buttons or enter them manually. Ingredients can also be added by selecting them from the food database or deleted using the "Trash can" icon. The preparation text can also be edited and saved with "Update."
How does my customer save his favorite recipes?
Your customer can save favorite recipes by clicking the "heart symbol" under a recipe. The selected recipes will then be added to their favorites list. This list gives you insight into their preferences, allowing you to tailor future recipe selections to their exact needs.
How can my customer create their own meals?
Your customer can create their own meals by switching to tracking mode and entering the desired ingredients for each meal using the food search. They can also add a photo and preparation steps. They then name the meal and save it as a favorite. The meal is then saved under "Favorites > Meals" and can be integrated into the meal plan at any time.
My customer ate at a different time. Can they change the time?
Yes, your customer can change the time for a meal if their daily schedule changes. To do so, click on the displayed meal time, enter the desired time, and save it by confirming.
How can my customer create new nutrition plans?
To create a new nutrition plan, your customer can open their "Profile" in their customer account, adjust the plan settings as needed, and then select "Recalculate Plan" to receive the updated plan.
How does my customer save daily plans as templates to insert them on other days?
To save a daily plan as a template, your customer uses the "Save Daily Plan as Favorite" function under the daily plan. To do so, they name the plan and save it. If they want to insert this plan on a different day, they select the desired day at the top of the calendar, scroll down, select the saved template, and click "Add Meal Plan to Day." The daily plan will then be applied directly.
How does my client set up the weekly repetition of the meal plans?
To set up weekly meal plan repetition, your customer goes to their "Profile" and selects "Yes" under "Identical plans every week?" The system will then automatically create the same weekly plan every Monday based on the previous week.
Create shopping lists
How can my customer create a shopping list for a specific period?
To create a shopping list, your customer selects the desired time period using the "From" and "To" fields. The software then automatically generates the ingredients for the recipes within that time period.
Is the shopping list created based on the meal plans or dishes?
Yes, the shopping list is automatically created based on the meals and recipes stored in the meal plan for the selected time period. This ensures that all the necessary ingredients for the planned meals are included in the list.
Can my customer select individual meals for the shopping list?
Yes, your customer can select which meals the shopping list should be created for by activating the desired days and meals.
How is the shopping list displayed for my customer?
The shopping list displays ingredients sorted by categories such as "Meat," "Fruits and Vegetables," or "Dairy Products." The quantities and units for each ingredient are also noted, giving your customer a clear overview.
Can my customer check off the shopping list?
Yes, the shopping list in the app is interactive. Your customer can check off ingredients as they're added to the cart to keep track of their purchases.
Can my customer remove groceries from the shopping list that they already have at home?
Yes, your customer can check off groceries on the shopping list as soon as they're in the cart or already at home. This makes the list clearer and makes shopping easier.
Can my customer download the shopping list as a PDF?
Yes, the shopping list can be downloaded as a PDF. This PDF contains all ingredients with quantities and is perfect for printing.
Find recipes
How does my customer access the recipe database?
The customer can access the recipe database in their app account under "Recipes".
Can my customer filter the recipes according to specific criteria?
Yes, your customer can filter recipes by various criteria such as meal type, preparation time, difficulty level, budget, calories, and nutrients (macronutrients and micronutrients) to quickly find suitable dishes.
How does my customer save a recipe as a favorite?
Your customer can mark a recipe as a favorite by clicking the heart symbol in the recipe. All favorite recipes will then be available in the favorites list in the "Recipes" section.
How does my customer add a recipe to their plan?
Yes, to integrate a recipe into the meal plan, your customer clicks the "Add Recipe to Plan" button.
In the next step, your customer selects the day and meal you want to replace the recipe for. For effective meal planning, the recipe image provides an overview of the respective nutritional values of the recipes, allowing them to substitute them with equivalents.
Independently of this, the software subsequently adjusts the calories and nutritional values of the selected recipe to approximately match the recipe being replaced. By clicking "Replace Recipe," the new recipe is integrated into your customer's meal plan.
Can my customer display recipes for specific diets (e.g. vegan)?
Yes, the recipe database is pre-filtered based on the diet specified in the medical history. Your customer will therefore automatically see only recipes that match their dietary preferences, such as vegan or vegetarian dishes.
What does the "Consider food exclusions" option mean?
If your customer activates this option, recipes containing ingredients they don't want or can't eat will be automatically hidden. This way, only recipes that match the customer's individual dietary preferences will be displayed.
Why do the recipes have a price?
The recipes display an estimated cost per serving so your customer can better assess which recipes fit their budget.
For consultants from countries with a different currency, this information can be hidden to avoid confusion.
Record body data and keep a weight diary
What body data can my customer record?
Customers can record data such as weight, body fat percentage, and circumference.
How does my client keep a weight diary?
The customer regularly enters his or her weight data in the app via "Body Data".
aHow can I conduct evaluations and analyses as a consultant? via "Body Data".
You will receive detailed statistics and analyses of your body data in the "Body Progress" tab of the corresponding customer profile in the dashboard.
Can I analyze individual time periods?
Yes, you can select and analyze specific time periods.
Can I export the analyses as PDF?
Yes, the analyses can be exported as PDF.
As a consultant, can I collect data for my client?
Yes, you can enter the data on behalf of the customer. To do so, go to the customer account and enter your customer's physical data, just as the customer would.
Can body data be recorded retrospectively or changed in the event of incorrect recording?
Yes, it is possible to manually add past data and/or correct incorrect entries. To do so, select the appropriate date for which you want to enter the data.
How can my customer view the data they have collected?
The collected data is displayed in clear diagrams for your customer in their app account under "Profile > Statistics".
Carry out check-ins
How do I let my customers check in?
Your customer can fill out a simple check-in form once a week. To do so, click on "Check-In," which is located at the bottom right of the screen.
What questions does the check-in include?
The check-in includes questions about general well-being, body weight, body measurements, and satisfaction with progress. Additionally, questions are asked about sleep quality, physical activity, and changes in eating habits. The client can also upload body photos (front, side, and back) to visually document progress.
How often does check-in take place?
The check-in form can be submitted once per week. Once check-in is complete for that week, the form will not be reactivated until the following Monday. Until then, the entered data and consultant feedback on the check-in can be viewed.
Do all questions have to be answered by the customer?
No, all questions in the check-in are optional and can be skipped by the customer. However, it is recommended to encourage the customer to answer as comprehensively as possible to gain a better understanding of their progress and challenges.
How will I be notified as a consultant about a completed check-in?
You'll receive a notification via the bell icon in the dashboard that your customer has completed a check-in. Click "View and give feedback" to open the check-in.
How can I evaluate the check-in as a consultant?
Your customer's check-ins are automatically saved under the respective recording date and recorded chronologically in a tab list.
As a consultant, can I respond directly to the check-in?
Yes, you can first evaluate the check-ins at your leisure and then provide the customer with direct feedback on their check-in by writing a message under "Consultant Feedback" at the end of the check-in and clicking "Send Reply." Your customer can then view your response directly in their account.
How will my customer be notified of my feedback on their check-in?
The customer is alerted to the consultant feedback in the app with a red dot next to the check-in button. Once your customer clicks this button, they'll be taken directly to your feedback.
Can the check-in function also be deactivated?
Yes, you can disable the check-in feature in the dashboard if it's not needed. To change this setting, simply go to the "Account > Feature Controls" section of the dashboard and disable the option.
Zoom call for live demo
If you've become really curious and would like more in-depth and detailed information, then sign up for a personal Zoom call in the calendar. We look forward to getting in touch with you.
Contact us
You have a specific question or suggestion and would like to write to us directly. Then send us an e-mail using our contact form and we will reply to you by e-mail as soon as possible. We are looking forward to your input.