Frequently asked questions and answers (FAQ)

You may have questions about our nutritionist software. That's why we've put together the answers to the most frequently asked questions here under "FAQ about functions and workflows of the nutritionist software". If your question remains unanswered, you are welcome to contact us directly - either via live chat, email or telephone. We look forward to hearing from you.

General

Software licences

What plans are available at Natty Gains?
What is the difference between the Starter and Professional plan?
What contract terms are available?
Are there discounts when choosing an annual subscription?
Can I upgrade my plan from Starter to Professional?
Can I upgrade during a current month?
Can I increase the number of app accounts in the Professional plan?
How does the credit system for codes work in the Professional plan?
What does the Business Strategy Call include in the Starter Plan?

Codes

What is a code?
Why do I need the codes in the PROFESSIONAL tariff?
Is the code also the customer's password?
Do I have to give a new code to an (existing) customer every month?
I've activated automatic renewal for a customer. When will their access be renewed?
How do I get new codes?
When will I receive new codes?
Can I order additional codes?
Can codes that have already been used be released again?
How much does each additional code cost?
Can unused codes still be used in subsequent months?
What happens to the unused codes at the time the cancellation takes effect?
Do I have an overview of when and for which customer which code was used?
How do I ensure that I always have enough codes to manage my customers?
My customer's app access has expired. What should I do?
I have enough codes and auto-renewal is enabled for the customer. Why isn't the app account being renewed?

Own branding for app & PDF documents

What are the requirements for branding in the app and PDFs?
What data and information is needed to personalize the app?
How do you create the app in your own branding?
How do I get my app icon onto my customer's phone?
Can I design the app's cover image myself?
Which documents are created in your own branding?
Can I include my logo and colors in all PDF documents?
Is it possible to download PDF documents directly in my customer's app?
Can PDFs with my branding be sent directly to the customer?
Are nutritional analysis and body progress automatically adjusted in branding?

Didn't find the answer?

If your question isn't answered in our FAQs, simply send us your request using our contact form. Our support team will help you quickly.

Your dashboard

Registration & Login

How do I register as a nutritionist for a free trial?
Where do I log in if I have already registered and have an account?
What features are available in the free trial?
How long can I test the software in the free trial?
How do I switch from a free trial to a full license?
Can I change my email address?
Can I change my password?
I forgot my password: How do I reset my password?

Customers

Where can I find my customer overview?
What information does the customer overview provide?
Can I filter and sort the customer overview?
How do I delete a customer?
Into which areas is the customer profile divided?
Can I take notes about my client?
Can I send a message to my customer?
Can I store files and documents in the customer card?
How can I change the customer's medical history?

Recipes

Can I filter recipes according to certain criteria?
Can I send recipe cards directly to my customers as PDFs?
Are nutritional values ​​such as calories, macros, and micronutrients calculated automatically?
Can I create and save my own recipes?
How can I add a new recipe to the database?
Can I add ingredients manually if they are not in the database?
How do I edit an existing recipe?
Can I delete a recipe that I created myself?
Who gets access to my own recipes?
How are recipes shared with customers and are they immediately available?

Price and offer calculator

How does the price and offer calculator work?
Are the calculations individually customizable?
Can I calculate different price variants for my customers?
How is the hourly rate calculated?
Can I change the hourly rate manually?
Why do qualifications, experience, and testimonials influence my hourly rate?
Which target group should I choose?
How is my offer price calculated?
Can I flexibly adjust the consultation duration?
What are back office activities?
How does coaching intensity affect the price?
What are check-ins & feedback?
Can I export my offer as a PDF?

Invoice tool

How do I create an invoice?
Can I export the invoices as PDF?
Can I customize my own billing information (logo, address, tax ID)?
Which currency is supported?
What information do I need to enter for an invoice?
Can I adjust the service date and invoice date?
How do I declare VAT?
What company details are required?
Can I add multiple items to one invoice?
Can I download an invoice as a PDF?
Can I edit an invoice retroactively?
How do I delete an item from the invoice?
What happens if I click "Reset All"?
What is the difference between net and gross amount?
Can I edit my company details?
Can I create invoices for different customers?

Training planner

How do I create a training plan?
Can I adjust the training frequency individually?
How can I add exercises to the plan?
Can I create my own exercises?
How do I edit or delete an added exercise?
Can I change the order of the exercises?
Can I change the number of sets and repetitions?
Can I plan multiple training days?
Can I use templates for training plans?
Can I download the training plan as a PDF?
How can I add individual notes?
What happens when I click "Reset"?

Documents

Which document templates can I find in the dashboard?
In which formats are the templates available?
How do I edit the downloaded templates?
Are the templates legally protected?
Can I upload my own documents?
How many documents can I upload?
Can I delete uploaded files later?
Are my uploaded documents secure?

Marketing templates

What types of marketing templates are there?
What are the requirements for using the marketing templates?
Can I personalize the marketing templates with my branding?
Can I customize the colors and text of the templates?
Can I insert my own images or logos into the templates?
How do I download the edited templates?
How often are the marketing templates updated?
Are the templates also suitable for printing?
Can I edit the templates in other graphics programs?
Do I need a paid Canva account to edit the templates?

Guides

Which guides are available and what are they intended for?
In what format are the guides available?
Can I adapt the content of the guides to my own branding?
How often are the guides updated?
Can I share the guides with my clients?
Where can I find support if I have questions about the content of the guides?
Is there a guide specifically designed for starting out as a nutritionist?

Account and settings

How can I change the language of the software?
Can I customize the layout and view of the dashboard?
How can I change my personal information (address, email, etc.) in my account?

Didn't find the answer?

If your question isn't answered in our FAQs, simply send us your request using our contact form. Our support team will be happy to help you quickly.

Nutritional advice from a consultant's perspective

Create new customer

How do I create a customer?
How does my customer access their app account?
Can I send my customer their access data automatically?
I don't know my customer's email address. What can I do?
Do I have the option of sending the access data to my customer later?
How do I determine the consultation duration, including the start and end dates?
Do I have to set an end date?
When does it make sense to set an end date?
Can I set an automatic renewal of my account?
How do I determine whether nutritional plans should be drawn up immediately after the medical history or whether the client can first keep a food diary?

Take an anamnesis

How do I set up my customer's account?
When do I answer the questions on the medical history form?
Which parameters are recorded?
Can I set specific food intolerances for my customers?
How can I take into account food intolerances in my diet plans?
The number of excluded foods in the profile is higher than the number in the food exclusions. Why?
Can I edit the medical history form later?
Why do I have to fill out the medical history form first?
Can I provide my client with the medical history form in advance so that the data is already available when the client registers?
Can I also provide my client with the medical history form as a PDF?

Calculate calorie requirements

How can I automatically calculate my customer's calorie needs?
How is the basal metabolic rate calculated?
How is performance turnover calculated?
Is a calorie surplus or calorie deficit taken into account depending on the goal?
Can I set my own calorie and macronutrient targets?

Carry out a nutrition protocol including nutritional analysis

Can I also evaluate a customer's handwritten diary with the software?
How do I conduct the (nutritional) analysis after completing the diary?
What evaluations and statistics on which nutrients do I receive?
Can I also export the evaluations as PDF?
Can charts also be exported individually?

Edit meal plans including shopping lists

How do I create a nutrition plan for a client?
How do I make the plan available to the customer in their app access?
How can I export the meal plans as PDF?
How do I edit the meal plans?
How do I exchange recipes?
How do I change ingredients and ingredient quantities?
How do I save favorite recipes?
How do I change meal times?
How do I have new nutrition plans created?
How do I save daily plans as templates to insert them on other days?
How do I set up weekly meal plan repetition?
How do I create a shopping list?

Set app permissions per customer

How can I grant individual permissions to my customers in the app?
Which elements / information can be deactivated?
Can I limit my customer's functionality?
Can I hide nutritional information on food so that the customer is not influenced when keeping a diary?
In which cases does individual access authorization per customer make sense?

Give customers access to the app

How does my customer access their app account?
What is the login link for my customer?
How does the customer install the app on their mobile phone?
Can I send my customer their access data automatically?
Can I customize the automatic welcome email?
Do I have the option of sending the access data to my customer later?
What do I need to consider to ensure my customer has a permanently active app account?
How do I block my customer's access to their app account?
How do I lift a lock due to too many failed login attempts by my customer?
Can I reactivate my customer at any time at a later date?

Didn't find the answer?

If your question isn't answered in our FAQs, simply send us your request using our contact form. Our support team will be happy to help you quickly.

Nutritional advice from the customer's perspective

App login for customers

How does the customer log in?
Can the customer log in with one click?
How do I send the customer the access data?
Can the customer change his password?
My customer has forgotten their password. What now?
Can the customer change his email address?
What happens if the customer enters their password incorrectly too many times?
What happens when customer access expires?
How do I ensure that my customer always has active access?

Food tracking with the app

How do I let my customers track their food via the app?
Which food databases are available for the food diary?
Can I hide the calorie information in my customer's nutrition log?
Can the customer keep a photo-based diary?
Can food be scanned using a barcode scanner?
Can you grow your own food?

View and edit meal plans

How can my customer create a nutrition plan themselves?
How are the plans made available to the customer in their app access?
I want to give my customer fewer editing options. How can I configure this?
Can my customer export the nutrition plans themselves as PDFs?
How does my customer exchange prescriptions?
How does my customer change ingredients in recipes?
How does my customer save his favorite recipes?
How can my customer create their own meals?
My customer ate at a different time. Can they change the time?
How can my customer create new nutrition plans?
How does my customer save daily plans as templates to insert them on other days?
How does my client set up the weekly repetition of the meal plans?

Create shopping lists

How can my customer create a shopping list for a specific period?
Is the shopping list created based on the meal plans or dishes?
Can my customer select individual meals for the shopping list?
How is the shopping list displayed for my customer?
Can my customer check off the shopping list?
Can my customer remove groceries from the shopping list that they already have at home?
Can my customer download the shopping list as a PDF?

Find recipes

How does my customer access the recipe database?
Can my customer filter the recipes according to specific criteria?
How does my customer save a recipe as a favorite?
How does my customer add a recipe to their plan?
Can my customer display recipes for specific diets (e.g. vegan)?
What does the "Consider food exclusions" option mean?
Why do the recipes have a price?

Record body data and keep a weight diary

What body data can my customer record?
How does my client keep a weight diary?
aHow can I conduct evaluations and analyses as a consultant? via "Body Data".

Can I analyze individual time periods?
Can I export the analyses as PDF?
As a consultant, can I collect data for my client?
Can body data be recorded retrospectively or changed in the event of incorrect recording?
How can my customer view the data they have collected?

Carry out check-ins

How do I let my customers check in?
What questions does the check-in include?
How often does check-in take place?
Do all questions have to be answered by the customer?
How will I be notified as a consultant about a completed check-in?
How can I evaluate the check-in as a consultant?
As a consultant, can I respond directly to the check-in?
How will my customer be notified of my feedback on their check-in?
Can the check-in function also be deactivated?

Zoom call for live demo

If you've become really curious and would like more in-depth and detailed information, then sign up for a personal Zoom call in the calendar. We look forward to getting in touch with you.

Schedule a personal demo with co-founder Jannik about Natty Gains’ nutritional consulting software

Contact us

You have a specific question or suggestion and would like to write to us directly. Then send us an e-mail using our contact form and we will reply to you by e-mail as soon as possible. We are looking forward to your input.