Frequently asked questions and answers (FAQ)
You may have questions about our nutritionist software. That's why we've put together the answers to the most frequently asked questions here under "FAQ about functions and workflows of the nutritionist software". If your question remains unanswered, you are welcome to contact us directly - either via live chat, email or telephone. We look forward to hearing from you.
FAQ on features and workflows of the nutritionist software
Here you will find answers to frequently asked questions about the special functions and workflows of our nutritionist software. Our software offers a variety of tools and resources to help you create and manage nutrition plans effectively. You can create customized plans for your customers, generate shopping lists, access an extensive recipe database, and use food tracking to track your customers' progress. Learn more about these features and how they can help you optimize your work as a nutritionist or personal trainer.
Medical history form
Immediately after registering a new customer, you start with the medical history form and intuitively answer questions about the customer's goals, wishes, needs, everyday routines, etc.
In this case, your workflow could look like this: you first send the customer the document (or the link to it), asking them to fill it out as precisely as possible and send it back to you.
Based on the data, you can then fill out the medical history form in the software in order to set up the customer's account.
Create nutrition plans
To do this, you intuitively answer questions about, for example, goals and body data as well as specific nutritional wishes and everyday routines. Ideally, you have already collected the data in the anamnesis interview or via an anamnesis form.
Based on the data entered, the software creates nutrition plans with simple, tasty and healthy recipe ideas that are individually tailored to the customer's goals and needs within a few seconds.
You can share this nutrition plan directly with the customer in their app, generate it as a PDF and of course - if you have any requests for changes - adapt it down to the last detail as you wish. You can find out more about the customization options under “Adjusting nutrition plans”.
To do this, select the period for which the file should be created. Click on “Download nutrition plan” to start the download.
The PDF is created with your personal branding and contains your logo and a link to your website. The nutrition plans are structured on a daily basis.
As a rule, the PDF consists of 2 pages showing the meals for a day. On page 1 (front) the meals are listed with their respective recipes. The presentation of the recipes includes all information in detail, from the cooking time to the ingredients to the nutritional values. The preparation of each recipe is explained on page 2 (back). Below the recipes you will find the calorie target and the macronutrient distribution of the daily plan.
To do this, name a daily plan and save it. In order to set exactly this daily plan on one day, first select the day at the top of the calendar for which you want to change the daily plan. Then scroll down, select the daily plan you want to integrate and click on “Add nutrition plan to day”. The system then directly exchanges the entire day.
Edit nutrition plans
In recipe editing mode you have the following functions:
Change ingredient amounts
Adjust the amounts of the existing ingredients using the "+" and "-" buttons to change the recipe (portion size, amount of calories, nutritional information). Alternatively, you can enter and confirm the new amount of ingredients directly. The new amounts - and of course the associated nutrients - are automatically taken into account in the calorie and macro goal.
Delete ingredients
You can delete existing ingredients from the recipe using the “trash can” icon.
Add new ingredients
You also have the option to add new ingredients to the recipe based on our Real Food food database.
Customize preparation text
If you have made adjustments to the recipe and the list of ingredients has changed, you should also adjust the preparation of the recipe. After you have changed the preparation text, confirm the changes by clicking on “Update”.
Click “Replace Recipe” to swap recipes.
All favorite recipes are saved in the recipe portal and displayed under “Favorites”. There they can be viewed directly by both you and your customers.
So if you, as a coach, take a look at your client's favorite recipes, you will immediately gain important insights into your client's eating preferences and can take these into account when creating future nutrition plans.
For effective nutrition planning, you have an overview of the respective nutritional values of the recipes and can therefore replace them equally. Regardless of this, the software subsequently adapts the calories and nutritional values of the selected recipe to the recipe to be replaced.
By clicking on “Replace recipe” you integrate the new recipe into your customer’s nutrition plan.
To do this, switch to tracking mode for a meal to find an empty meal instead of a recipe idea. Now you can use “Search Food” to enter the ingredients that make up the meal.
Recipe database
All recipes follow a specific nutritional philosophy: simple, delicious, natural and therefore healthy. When putting together the recipes and nutrition plans, the focus is largely on natural and unprocessed foods where you know what's in them.
We are very committed to the term “real food”. All ingredients are easy to procure - so your customer doesn't have to drive halfway across the city and visit different supermarkets to be able to tick off the shopping list completely.
Keyword search
Meal
Diet
Preparation time
Difficulty level
Budget
Calories
Macronutrients
Micronutrients
All of your customer's favorite recipes are listed under "Favorites". The next time you log in to your customer, you will see their eating preferences based on their favorite selection.
On this basis, you can design the recipe selection for your customer's nutritional plans more precisely according to their eating preferences.
For effective nutrition planning, you have an overview of the respective nutritional values of the recipes and can therefore replace them equally. Regardless of this, the software subsequently adapts the calories and nutritional values of the selected recipe to the recipe to be replaced.
By clicking on “Replace recipe” you integrate the new recipe into your customer’s nutrition plan.
Once it has been fully recorded, the recipe is only saved for your software (the recipe is not shared or released with other coaches) and you can take it into account for nutrition planning with your clients.
Shopping lists
Um die Zutaten eines Rezepts beim Einkauf nicht zu berücksichtigen, kann dieses einfach per Klick deaktiviert werden. Mit einem Klick auf “Einkaufsliste erstellen” wird die Einkaufsliste entsprechend der Auswahl automatisch erstellt.
Basierend auf der Rezept-Auswahl erstellt die Software deinen Kunden ihre individuelle Einkaufsliste, die direkt nach Lebensmittelkategorien geordnet ist. So können deine Kunden direkt losziehen, um effektiv und zeitsparend einzukaufen.
If your customers notice that there are still remaining stocks when checking the fridge before shopping, this can easily be taken into account.
After your customer has completely checked off the list, they go straight to the checkout.
Personalized app
Here you will find 3 examples of links from coaches who are already using Natty Gains successfully:
Your customer can install your app as a shortcut on their cell phone to access the content of your nutritional advice, such as nutrition plans, recipes, meals or shopping lists, with one-click.
Food tracking
To do this, activate tracking in your profile. When you switch back to the plan page, the meal planning is emptied and your customer can manually record their meal using the stored food databases by clicking on the "Track" button.
Tracking allows your customer more flexibility in recording their diet. If your customer is unable to prepare a recipe and fully implement the nutrition plan, he/she can record the meals they actually eat and integrate them into their daily plan.
The basis is formed by 3 food databases:
To do this, first enter the ingredients of the meal using the food search.
In addition to recording the food, you can also optionally upload a photo and define the preparation steps.
Once you have finished recording, select the name of the meal under “Name meal” and confirm by clicking on “Save as favorite”.
The saved meal can now be found under Favorites > Meals and can be integrated into your meal planning at any time.
This entry is simply created with the corresponding name, unit and the values for calories and macronutrients.
The new entry is then available to your customers under “Own” and can be taken into account for nutrition planning.
Nutrition log
To do this, activate tracking in your profile. When you switch back to the plan page, the meal planning is cleared and your customer can manually record their food using the stored food database.
To do this, ask your customer to take photos of the meals they have eaten and upload each photo using the “Photo Upload” function. Beyond that, he doesn't have to record anything else.
You can then download the photo-based nutrition log as a PDF again and get a direct overview of his eating behavior.
To do this, scroll down on the plan page, select the period for which you would like to generate the protocol as a PDF and click on “Download”.
Progress control
Nutritional analysis
The linked food databases provide nutritional values for calories and macronutrients, but also micronutrients and even amino acids, types of carbohydrates, fatty acids.
To do this, click on “Show nutritional overview” on the plan page to get an overview of the nutrient supply for the current day.
As a coach, you can have your customers keep a digital nutrition log using the food tracking mode of the nutrition app in the first step of your consultation.
Based on this, you as a coach can have a summary of the recorded days printed out as a PDF in order to evaluate the nutritional situation and check the nutritional values consumed.
The micronutrient filter, among other things, is available to you via the recipe database. For example, if you have discovered that your customer has an iron deficiency, look specifically for iron-containing recipes and integrate these meals into their diet planning.
Calorie calculator
Customer management
Before you complete the registration, you can specify whether the customer should receive an automatic welcome email or not. If you want to set up the new customer account in peace and only release access afterwards, you should forego the automatic welcome email and instead write a manual "onboarding email" to the customer as soon as the setup is completely set up.
Zoom call for live demo
If you've become really curious and would like more in-depth and detailed information, then sign up for a personal Zoom call in the calendar. We look forward to getting in touch with you.
Contact us
You have a specific question or suggestion and would like to write to us directly. Then send us an e-mail using our contact form and we will reply to you by e-mail as soon as possible. We are looking forward to your input.