Perform check-ins with your customers via the app and provide advisor feedback
From now on, your nutrition coaching will be even more holistic and your work with your customers will be even more effective, personal and closer. more customer oriented. With the latest software update we are introducing the weekly check-in function. This allows your customers to give feedback regularly and directly via their app.
This feature includes a detailed form on general well-being, current body data, sleep quality, physical activity and progress. Your customers can also upload body photos to visually document their development. As a coach, you receive this information directly in your dashboard and can give prompt personal feedback.
Direct communication with your customers for more success
This means you are even closer to your customers and can respond promptly to physical developments, changing needs, motivational deficits and current questions. Your nutritional advice will be more stringent, your support will be more closely scheduled, more direct and personal and customer loyalty will increase. Your customers feel even better looked after. You will always be informed and motivated about your current situation, your needs, wishes and questions.
This increases the effectiveness of your advice, provides more holistic support and increases the likelihood that your customers will be successful.
Check-ins & progress analyzes - Better. More efficient. Smarter.
Proximity, efficiency, motivation – your key to tailor-made customer service.
The new check-in function revolutionizes nutrition coaching by offering direct, valuable benefits for both the coach and the customer:
Closer to the customer: By receiving regular updates, you can better respond to your customers' individual needs.
Efficient communication: Direct feedback on check-ins enables lively support.
Progress Monitoring: Uploading photos makes it easier for both you and your customers to track and visualize progress.
Time Savings: Automatic notifications of new check-ins keep coaches in the loop without having to actively check for updates.
Customizability: Flexibility through the ability to deactivate the feature if necessary ensures individually tailored coaching approaches.
Check-in from your customers’ perspective:
Your customers open the check-in form by clicking on the new “Check-In” button (fixed at the bottom of the display to the right of the already familiar “Track” button).
The form is activated again at the beginning of each week so that customers can carry out a new check-in. As soon as the weekly check-in has been submitted by the customers, the form is "locked" for further input and they can use the check-in button to access the history of their previous check-ins.
When it comes to your coaching workflows, you are completely free on which day of the week you let your clients do the check-ins.
Check-in form for your customers:
Mix of rating system, open questions and body photo upload
Specifically, the form includes the following questions:
- How do you currently rate your general well-being?
- Please enter your body weight:
- Please indicate your body measurements:
- How satisfied are you with your progress towards your goals?
- How do you rate your sleep quality and duration?
- How do you rate your physical activity?
- What changes have you made to your eating habits?
- Did you have any difficulties implementing it?
- Do you have any further questions or comments?
- Body photos (landscape format)
Progress tracking with body photo uploads
During the check-in process, your customers also have the opportunity to upload photos of their progress. This function for visual progress tracking through photo uploads allows you to evaluate your customers' developments in even more detail and, above all, visually.
To maximize the quality and impact of these images, it's a good idea to give your clients specific instructions for taking the photos. It is advisable to always take photos against the same background and under identical lighting conditions and with the same camera settings. These measures improve the comparability of progress images over time and thus make it easier for you to accurately assess your customers' physical development.
Check-in from the coach’s perspective:
Notification of customer check-in in the dashboard
From now on, you will always be notified via the newly implemented bell icon at the top right of the dashboard as soon as a customer has completed their check-in. A simple click on “View and give feedback” will take you directly to the customer’s submitted information.
Evaluation of the customer check-in
The system offers you flexible handling when evaluating customer check-ins. All check-ins are saved chronologically in the respective customer's “Check-In” tab with the date of entry. This allows you to analyze every check-in of your customers carefully and without haste.
In addition to this structured overview, as a coach you have two direct ways to access your clients' check-ins:
- About the bell icon: Every time a customer completes a new check-in, you will receive a notification via the bell icon at the top of the dashboard. Clicking on it will show you the most current check-ins and allow you to access the respective check-in directly.
- Via the customer card: You can also first go to the respective customer and their customer card and then click on the “Check-In” button.
After evaluating the customer check-in:
Provide advisor feedback
After evaluating the check-in, you can give your customers direct feedback on the check-in. To do this, at the end of each check-in, write a message under “Consultant feedback” and click on “Send reply”. Your customers can then view your answer directly in their accounts.
You also have the option to embed hyperlinks in your feedback. This allows you to also link to external content, such as:
- Links to Google Drive folders
- Links to relevant files (PDF, Excel, Word etc.),
- Links to videos (Youtube, Vimeo etc.)
- Links to recorded recordings (via Loom, Awesome Screenshot etc.)
This allows you to expand your customers' learning opportunities, personalize your coaching even more and thus increase the utility value for your customers. Ideally, provide your customers with specially selected materials that perfectly suit the individual needs and developments of your customers.
According to your feedback on customer check-in:
Customers receive information about your feedback in their app access
After you leave feedback on a customer check-in, your customers will be notified via a notification in their app. This is clearly marked by a red dot that appears at the top right of the check-in button. As soon as customers click this button, they will go directly to your feedback.
After receiving feedback from your customers, the red dot disappears. This shows that your advisor feedback has been read.
